Abibitumi.com – Shipping & Return Policy
Shipping Policy
Processing Time
- Orders are typically processed within 2–5 business days (excluding weekends and holidays) after payment is confirmed.
- Custom-made or print-on-demand items may require additional processing time. Estimated production times will be listed on the product page.
Shipping Methods & Delivery
- We ship worldwide using trusted carriers (such as DHL, UPS, FedEx, and local postal services).
- Delivery times vary depending on the destination, shipping method selected, and the vendor fulfilling the order.
- Estimated delivery timeframes will be provided at checkout but are not guaranteed due to potential delays outside our control (e.g., customs, weather, postal disruptions).
Shipping Costs
- Shipping costs are calculated at checkout based on weight, size, and destination.
- Some products may qualify for free shipping promotions or flat-rate shipping.
- Buyers are responsible for any applicable customs duties, VAT, or import taxes charged by their country.
Order Tracking
- Once your order has shipped, you will receive a tracking number via email (if tracking is available for your shipping method).
Return & Refund Policy
Eligibility for Returns
We want you to be satisfied with your purchase. However, due to the nature of some of our products, not all items are eligible for return.
- Eligible items: Most physical, non-customized products may be returned within 14 days of delivery in unused, original condition with packaging intact.
- Non-eligible items:
- Digital downloads (courses, e-books, media, etc.)
- Services (consultations, memberships, workshops, etc.)
- Customized, made-to-order, or perishable goods
- Items marked Final Sale or Non-Returnable
Return Process
- Contact our support team at support@abibitumi.com with your order number and reason for return.
- If your return is approved, we will provide you with a return address and instructions.
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
Refunds
- Once we receive and inspect your returned item, we will notify you of approval or rejection.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping charges are non-refundable unless the return is due to our error.
Exchanges
- If you would like to exchange an item, please contact us. In many cases, the fastest way is to return the original item and place a new order for the replacement.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with photos of the issue. We will arrange for a replacement or refund at no additional cost to you.
Marketplace Orders (Third-Party Vendors)
Abibitumi.com also serves as a marketplace where independent vendors sell their products.
- Each vendor may have their own shipping and return policy.
- Please review the vendor’s store page for specific terms before placing an order.
- In case of disputes, Abibitumi.com may mediate between buyers and vendors to ensure a fair resolution.
Contact Us
If you have any questions about this Shipping & Return Policy, please reach out:
📧 support@abibitumi.com
